Website ownership & licence

This website was designed and developed by M&P Developers, who own it. M&P Developers has given Plug Electronics & More permission to use it as Plug's online store. This is a licence to use the website. It is not a sale, and ownership has not been transferred.

What M&P Developers owns

M&P Developers owns the website and all rights in it. That includes the design, layout, source code, 3D effects, animations, icons, graphics, the admin system, and the text written for the website. These are protected by the copyright laws of Zambia, including the Copyright and Performance Rights Act (Chapter 406 of the Laws of Zambia) and any law that replaces it.

What Plug may do

• Use the website to show and sell its products and to serve its customers.
• Update its own products, prices, photos, discount codes, promotions and store details through the admin system.

What Plug may not do without written permission from M&P Developers

• Sell, transfer, give away or sublicense the website or its code.
• Copy the website, or reuse its design or code, for another business, brand or website.
• Remove or change the M&P Developers ownership and copyright notices.

The full licence terms (period, fees, support and ending the licence) are agreed directly between M&P Developers and Plug Electronics & More. If anything here differs from that agreement, the agreement applies.

What belongs to Plug and others

The Plug name and logo, Plug's product posters and photos, and the photos of the Plug team belong to Plug Electronics & More. Product names and brands such as Apple, iPhone, iPad, Samsung, Galaxy, HP, Sony, PlayStation, Nintendo and EA Sports are trademarks of their owners. Plug is an independent retailer and is not connected with or endorsed by these companies.

For visitors

You may browse this website and use it to shop with Plug. You may not copy, download in bulk, scrape, reproduce or reuse its design, code, images or content without written permission.

Store details

This online store is operated by:

Terms of Use

By using this website you agree to these terms. If you do not agree, please do not use the website.

Using the website

• Use the website only for lawful purposes and for shopping with Plug.
• Do not try to break into, overload, damage or interfere with the website, its admin system or its data.
• Do not use the website to send false orders, spam or harmful content.

Your account

If you create an account, give correct details and keep your password private. You are responsible for activity on your account. Tell Plug straight away if you think someone else has used it.

Information on the website

Plug works to keep product details, photos, specifications, prices and stock correct. Mistakes can still happen. Photos may differ slightly from the actual product, and specifications come from the manufacturers. If there is an obvious error in a price or description, Plug will tell you before your order is confirmed. You can then go ahead at the correct price or cancel.

Other websites

Links to WhatsApp, Instagram, Facebook and payment pages take you to services run by other companies, under their own terms and privacy policies.

Availability and changes

The website may sometimes be unavailable for updates or maintenance. Plug may update these terms. The date at the top of this page shows when they last changed.

Law

These terms are governed by the laws of the Republic of Zambia. Nothing in them takes away your rights as a consumer under Zambian law.

Terms of Sale, Delivery & Returns

Products

Plug sells brand new, genuine products. Each product page shows its main features and specifications.

Prices

Prices are in Zambian Kwacha (K) and are the prices you pay for the products. Plug will not charge you more than the price shown when you place your order. Any delivery charge is confirmed with you before you pay.

Placing an order

1. Add products to your cart. You can review it, change quantities or remove items at any time before you place your order.
2. Enter your delivery or collection details and choose how you want to pay.
3. Place your order. You get an order number and can send your order to Plug on WhatsApp.
4. Plug confirms stock, the total, payment and delivery with you. Your purchase is agreed once Plug confirms it.

If a product is not available, Plug will tell you straight away and immediately refund anything you have paid for it.

Payment

Payment options are shown at checkout (Mobile Money, card, bank transfer, or paying in store when you collect). Card and Mobile Money payments go through a secure payment provider. Plug will never ask for your PIN or full card details on WhatsApp.

Delivery and collection

• Delivery is available in Lusaka and Ndola.
• Same-day delivery in Lusaka for orders placed before 14:00 and confirmed the same day.
• You can collect from Liberty Mall, Shop 31, opposite the Chinese Embassy, Lusaka.
• Plug delivers within 30 days of receiving your order unless you agree a different time. If Plug cannot meet the agreed time, you may cancel.

Changing your mind (7-day cooling-off period)

For orders placed online, you may cancel within 7 days of receiving the goods, without giving a reason and without a penalty. Contact Plug on WhatsApp and return the item. Please include all its parts, accessories and packaging. The only cost you may be charged is the direct cost of returning the item. Plug refunds you in full within 30 days of your cancellation.

The law does not give this right for some goods. These include software and games that you have unsealed, goods made or personalised for you, and goods that by their nature cannot be returned.

Faulty products

If a product is faulty, or not fit for its normal purpose, contact Plug as soon as you can. You are protected by the Competition and Consumer Protection Act, 2010. Plug will check the product and replace, repair or refund it as that law requires. Plug does not use "no refund" or "no return" notices.

Warranty

Any manufacturer or store warranty for your product is confirmed with your order. Keep your order number and proof of purchase.

Discount codes and Plug Rewards

• One discount code per order. Each code may have its own minimum spend, category, expiry date or first-order rule, and these are shown when you apply it.
• Plug Rewards members earn 1 point for every K100 spent on completed orders.
• Points and codes have no cash value and cannot be exchanged for cash. Plug may change the rewards rules and will show the current rules on the Loyalty page.

Questions or complaints

Contact Plug on WhatsApp on +260 574 541 778, or visit the store. If a complaint is not resolved, you may contact the Competition and Consumer Protection Commission (CCPC).

Privacy Policy

This policy explains how Plug Electronics & More collects and uses your personal data, in line with the Data Protection Act, 2021 (Act No. 3 of 2021). Plug is responsible for your personal data collected through this website.

What we collect

• Account details: your name, phone number, email address and password.
• Order details: the products you order, delivery or collection choice, delivery address, town, payment method and Mobile Money number if you enter one, discount codes and order history.
• Rewards: your points balance.
• Newsletter: your email address and the topics you choose.
• On your device: your cart, wishlist and preferences (see Cookies & Storage below).
• Messages: what you send Plug on WhatsApp, which WhatsApp handles under its own privacy policy.

Why we use it

• To process, confirm, deliver and support your orders.
• To contact you about your order, delivery or collection.
• To run your account and Plug Rewards.
• To send offers and news, only if you have subscribed.
• To prevent fraud, keep the website secure and meet legal duties.

We use your data because you agreed to it, because it is needed to carry out your order, or because the law requires it.

Who we share it with

We share only what is needed with delivery partners, payment providers and the services that host and run this website. M&P Developers maintains the website technology for Plug and may access data only to support the website. We do not sell your personal data.

How long we keep it

We keep order records for as long as needed for your orders, warranty and returns, and for the period Zambian law requires for business records. Newsletter details are kept until you unsubscribe.

Keeping it safe

We take reasonable steps to protect your data, including access controls and secure connections. Only authorised Plug staff can see customer orders.

Your rights

Under the Data Protection Act, 2021 you can ask to:

• see the personal data we hold about you;
• correct data that is wrong;
• delete your data where we no longer need it;
• object to, or withdraw your consent for, the use of your data, including marketing.

To make a request, contact Plug on WhatsApp or at the store. If you are not happy with our answer, you can complain to the Office of the Data Protection Commissioner.

Marketing messages

We only send newsletters and offers if you subscribe. Every message tells you who it is from and how to stop receiving them. You can unsubscribe at any time by using the unsubscribe option or by telling us on WhatsApp.

Children

If you are under 18, please ask a parent or guardian to help you place an order.

Cookies & Storage

This website uses your browser's storage (similar to cookies) to make the store work. It keeps:

• your cart and wishlist;
• whether you are signed in, and your account details on this device;
• your recent orders and rewards points;
• simple preferences.

We do not use advertising or tracking cookies. You can clear this information at any time by clearing your browser's data for this website. Your cart and sign-in on that device will then be reset.